Dealing with difficult customers

This half day program provides tools to identify the various ingredients that contribute to difficult customer situations; understand and overcome them and demonstrate how customer recovery can benefit your organization. Learn how to identify different customer types and recognize their needs. This workshop identifies problems and challenges when dealing with customer complaints and provides you with the tools needed to understand customer’s feelings and the ability to effectively resolve customer complaints.

*3 hour workshop – Textbook included *

$300     5 to 15 participants

$400    16 to 30 participants